BrewFocus Support

Need help with BrewFocus? You’re in the right place.

Contact us

We read every email. We usually reply within 2 business days (Türkiye time, GMT+3).

When you write in, it helps us help you faster if you can include:

What device you’re on (Android / iOS / desktop, model, OS version)
The version of BrewFocus you’re running (Settings → About)
What you expected to happen, and what actually happened
A screenshot or screen recording, if the issue is visual

Common questions

How do I delete my account?

Open BrewFocus → Settings → Edit profile → Danger Zone → Delete Account. This permanently removes your sessions, tasks, projects, settings, and avatar. You can also email us and we will delete it for you. Full details and what is kept vs. deleted: Delete your account.

How do I export my data?

Open BrewFocus → Settings → Account → Export My Data. We send a JSON file to your registered email address.

How do I cancel my subscription?

Subscriptions are managed by the store you purchased from:

Android (Google Play): open the Play Store → menu → Payments & subscriptions → Subscriptions → BrewFocus → Cancel.
iOS (App Store): open Settings → your name → Subscriptions → BrewFocus → Cancel.
Desktop: follow the cancellation link in your receipt email.

Cancellation takes effect at the end of the current billing period. “Lifetime” purchases do not renew and do not need to be cancelled.

I was charged but Pro features aren’t unlocked.

First, open BrewFocus and tap Settings → Account → Restore Purchases. If that doesn’t resolve it, email sleaksoftware@gmail.com with your purchase receipt and we will sort it out.

My timer stopped / sync isn’t working.

Make sure you are signed in on both devices with the same email. On mobile, background battery optimisation may kill the app; add BrewFocus to your device’s “never sleep” list if your timer stops unexpectedly.

Can I get a refund?

Refunds are handled by the store where you bought Pro:

Google Play: support.google.com/googleplay/answer/2479637
App Store: reportaproblem.apple.com

If you have a specific issue we can help with, email us.

Legal

About

BrewFocus is built by Sleak Software, a sole proprietorship in Türkiye operated by Canberk Pitirli.